Task Requests and Inbox

Inbox

The Inbox is where everything that reaches you is collected: flow results, task requests and system notifications. Its address is /inbox (it has no link in the sidebar; people with the User role are taken straight to it at sign-in).

• Unread messages are counted with a badge; the list refreshes itself every 30 seconds.
• Filters: All, This week, This month, Only new.
• Opening a message marks it read; there are Mark all read and delete buttons. Each user sees and deletes only their own messages.

Task request: routing work to the right agent

If you do not know which agent a piece of work should go to, create a Task Request; the system finds a suitable agent.

1. In the Inbox, press Task Request.
2. Write a Title and a Description (both required). If you like, give a department and a skill filter (for example analysis, report).
3. The system routes it like this:
   1. It filters the company's active agents by the skill filter.
   2. It prefers an agent in the requested department, otherwise in parent departments (if no department was given, it searches the whole company).
   3. It assigns the first suitable agent and sends a notification to the agent's responsible human.

If no suitable agent is found the request stays pending (pending); if one is found it becomes assigned (assigned).

The responsible person's approval

The owner of the assigned agent sees the request in the Tasks Awaiting Your Approval section of the Inbox:

• Run: The agent runs the task; the result streams live and the request becomes completed (completed). If an error occurs, the request goes back to a retryable state.
• Reject: An optional note is written; the request becomes rejected. You can see the note in the request's record.

Only the responsible person can run or reject; without human approval no agent takes on a task. You can also approve pending tasks with the Telegram bot (/onaylar).

Status	Meaning
pending	No suitable agent was found
assigned	Agent assigned, awaiting the owner's approval
running	Running
completed	Done, result recorded
rejected	The owner rejected it